Shipping Policy
Effective Date: 3/25/2025
Thank you for shopping with MRGPlatform Shop. Below are the details of our shipping policy, designed to ensure fast, safe, and transparent delivery for our repair business clients.
1. Shipping Locations
We currently ship to:
All 50 states in the United States
U.S. territories and PO Boxes (via USPS)
Selected international destinations (contact us to confirm availability)
If your region is not listed at checkout, please reach out to support@mrgplatform.com to inquire about shipping options.
2. Processing Time
Same-Day Shipping: Orders placed before 2:00 PM EST (Mon–Fri) are usually processed the same business day.
Next-Day Shipping: Orders placed after 2:00 PM will be shipped the following business day.
No processing on weekends or public holidays.
3. Delivery Time Estimates
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard (USPS/UPS) | 3–5 business days |
| Expedited (FedEx/UPS) | 1–2 business days |
| Local Delivery (NYC) | Same or next business day (if eligible) |
| International | 5–10 business days (varies by region) |
Actual delivery times may vary based on destination and carrier performance.
4. Shipping Fees
Shipping charges are calculated at checkout based on:
Order weight & size
Shipping method selected
Delivery destination
Free Shipping may be offered on eligible orders (e.g., over $300, within U.S.). Promotions will be clearly indicated on product or cart pages.
5. Order Tracking
Once your order ships, you will receive an email with:
Tracking number
Carrier information
Estimated delivery date
You can also log in to your account at shop.mrgplatform.com/my-account to view order status and tracking updates.
6. Damaged or Lost Packages
If your package is:
Damaged: Please notify us within 48 hours of delivery, with photos.
Lost or delayed: Contact us if tracking hasn’t updated within 5 business days.
We will work with the carrier and issue replacements or refunds as necessary.
7. Customs & Duties (International Orders)
For international shipments:
The recipient is responsible for any customs fees, import taxes, or duties.
Delays caused by customs are beyond our control.
Please check with your country’s customs office for more info before placing an order.
8. Questions?
For any shipping-related inquiries or special delivery requests, contact us at:
Email: support@mrgplatform.com
Live Chat: Available Mon–Fri, 10:00 AM – 6:00 PM EST